P
about 2 months ago
Customs Clearence
I just want to let you know @CYoung that I have not received this package yet, I believe it might be stuck at customs. If there’s a fee I need to pay please send me an email and let me know how to and where to send it. This product was the main one I wanted to test out of all of the others, what bad luck of mine. I just took this picture to attach it to my post.
Thank you for everything, I hope to hear from someone soon 👋🏼
33 views · 4 comments
Comments (4)
i think your local delivery service will reach out to you by mail about the customs, or you could ping the support about the same maybe.😅
I was suppose to get it August 18th and then they reshipped it but I was not notified through them, CYoung replied about it and now it’s been sitting there for a while like last time. I have received the rest of my packages though.
Hi Paul, Thanks so much for the update and the tracking screenshot — really helpful, and sorry to hear about the bad luck timing! Both we and the brand are already aware of this and looking into it. One thing to flag: it's currently Korean Thanksgiving (Chuseok), a major national holiday here, so communication with the Korean post office is a bit slower than usual right now — which may be part of why there hasn't been movement yet. We'll follow up as soon as we hear anything, and let you know right away if there's a customs fee to handle. Appreciate your patience with this one, especially since it was the product you were most excited to try!
Thank you so much CYoung for clarifying everything, sorry I was unaware of the holidays in Korea; Gonna have to add them to my calendar now. By the way, Happy Chuseok to you and your family!!