Question 1

Why is CYoung Cream sold only in bundles (3, 5, or 10 packs)?

Accepted Answer

Because shipping a single tube from Seoul to the rest of the world is expensive — so expensive that it would make the cream cost-prohibitive for most customers. Bundling lets us absorb shipping into the price and still keep each tube affordable. Split a pack with a friend, gift one to a sister, or stock up for 6+ months of barrier repair.

Question 2

Is shipping included in the price?

Accepted Answer

Yes. Every pack — 3, 5, or 10 — includes free worldwide shipping. The price you see on the shop page is what you pay. Customs or import duties may still apply depending on your country and are the buyer's responsibility.

Question 3

Where do you ship to?

Accepted Answer

We ship from Seoul, Korea to most countries worldwide. Standard delivery typically takes 7–14 business days depending on your location and local customs processing. You'll receive a tracking number once your order is fulfilled.

Question 4

When will my order ship?

Accepted Answer

Orders are fulfilled in the order they're received. Because CYoung Cream is small-batch and ships directly from Seoul, please allow a few business days for processing before dispatch. You'll get an email with tracking once it leaves our warehouse.

Question 5

How do I pay?

Accepted Answer

All orders are processed securely through PayPal. You don't need a PayPal account — PayPal's checkout accepts major credit and debit cards (Visa, Mastercard, Amex) directly. Select your pack size on the shop page and you'll be taken straight to the matching PayPal checkout page.

Question 6

How do I know if CYoung Cream is authentic?

Accepted Answer

CYoung Cream is only sold directly through this website (via PayPal checkout). If you bought it anywhere else — marketplaces, resellers, or third-party shops — we can't guarantee it's genuine. For authenticity, always purchase from cyounginyou.com.

Question 7

Is CYoung Cream suitable for sensitive skin?

Accepted Answer

Yes, CYoung Cream is formulated specifically for sensitive, reactive, and barrier-damaged skin. It's free from common irritants like fragrance, essential oils, and harsh chemicals. That said, every skin is different — if you have specific concerns or known allergies, please review the full ingredient list (on the shop page) and do a patch test before full-face use.

Question 8

How long does one tube last?

Accepted Answer

With twice-daily use, one tube (50ml) typically lasts 2–3 months. A pea-sized amount is usually enough for the entire face. Duration depends on how much you apply and whether you extend it to neck and chest.

Question 9

Can I use CYoung Cream with other products?

Accepted Answer

Yes. Apply it as the last step in your routine — after serums and treatments, and before sunscreen in the morning. It layers well under makeup and doesn't interfere with active ingredients like retinol or vitamin C.

Question 10

What is your refund policy?

Accepted Answer

We offer a 30-day return policy for unopened and unused tubes. To initiate a return, contact us within 30 days of delivery with your order number and reason. Once approved, you'll receive return instructions. Refunds are processed within 5–7 business days after we receive the returned items. Return shipping costs to Korea are the buyer's responsibility.

Question 11

How do I book a skincare class?

Accepted Answer

Click the 'Book a Class' button in the navigation menu or head to the Classes page. You'll be directed to our booking platform where you can view available dates, select format (online or in-person), and complete your reservation. A confirmation email with prep instructions will follow.

Question 12

Do you test on animals?

Accepted Answer

No, CYoung is cruelty-free. We don't test on animals, nor do we work with suppliers or manufacturers who do. Our cruelty-free commitment extends throughout the entire supply chain.

Question 13

What if I have issues with my order?

Accepted Answer

If anything goes wrong — shipping delays, damaged tubes, wrong items — contact us immediately through the Contact page. Include your order email, country, and PayPal transaction ID in your message. We'll work with you to resolve it quickly.

Question 14

Are there plans for more products?

Accepted Answer

We're always exploring new products, but we take our time to get them right. Any future releases will follow the same principles as CYoung Cream: thoroughly tested, thoughtfully formulated, and designed to solve real skincare problems. Follow us on social media to stay posted on new launches.

Frequently Asked Questions