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hazelmoss

about 11 hours ago

Off Topic

Skin Log Issue: Saving Photos and Text

Hello @CYoungTeam!

Yesterday, my skin log text disappeared after saving. Today, my photos won't save. Wondering if there's a glitch or something wrong on my end (cache issue?)?

Thanks for your help!

18 views · 3 comments

Comments (3)

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SoraDryabout 10 hours ago

I havent been able to use the photo shelf feature yet, every time I try I have issues with my photos and it doesnt save. I was beginning to think it was just me. Following in case I'm doing something wrong and need to do something differently

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CYoung Team✓ Expertabout 2 hours ago

@hazelmoss You weren't doing anything wrong, and it wasn't your cache. It was two bugs on our side, both fixed as of today. The disappearing text: when a second save happened on the same day (the two-week product check-in on your Routine page is one), it rewrote the whole day and blanked whatever it didn't carry, including your note. That's what happened to your October 5 entry. We're sorry: that note is gone and we can't bring it back. The photos that wouldn't save: adding photos while editing a day you'd already logged was silently ignored. Photos only stuck on the first save of the day. Now a save only changes what you actually changed, photos save on edit, and if a save ever fails you'll see a message instead of nothing. If anything still looks off after today, tell us which day and we'll look at that exact entry. @Sora that sounds like the shelf audit rather than the skin log, so it may be something different. What happens when you try: does the photo fail to upload, or does it upload and then the audit doesn't save? And is it on your phone or a computer? That'll tell us where to look.

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