P
2 months ago
Package duplicate
Hi! I just got my first tester products but I got two packages with the same items and I'm not sure what to do.
29 views · 2 comments
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2 months ago
Hi! I just got my first tester products but I got two packages with the same items and I'm not sure what to do.
Comments (2)
Hi Petra, Thanks for letting us know, and sorry for the mix-up! To help us figure out what happened, could you give us a few more details? Which product/brand was this for? Did it arrive as two separate packages, or one package with duplicate items inside? What exactly came in duplicate — the full product, or just certain items within it? No need to send anything back — we just want to understand what happened so we can prevent it for future matches. Thanks for your patience! Best, CY_Team
Hi! It was from Wollyo and I got matched with 3 of their products the cleansing balm,cream and mask, it arrived as two separate with all the products being duplicated and I check on the box the shipping details were both mine.