Tell us what's annoying 🙈

Thank you Vveronika — you were right on both, and both are fixed as of tonight. 💛 Points: your score was updating in our database but the page was showing you a stale copy — it now calculates live, so it moves as you do. (For the record, you had 5 points on screen that you'd earned but couldn't see. They're showing now.) Tracking: the tracking number on your status page is now a link — tap it for live transit updates from the carrier. That page itself only changes when you tap "Yes, it's here" after the box arrives, which is also what opens your review. This is exactly the kind of thing this thread is for. Keep it coming 🙏

Elizabeth — both halves of this are exactly what this thread is for, thank you. Categories: done as of tonight. There's now 🧴 Product Talk and 📦 Tester Program — your deadline post from last week would have had a home in the second one. On the brand concern: you're right that a public post isn't the place, and I'd really like to hear it. Please send it through https://cyounginyou.com/contact (goes straight to me, stays private), or just reply to any email from us. Concerns about brands you're testing are something I always want to know about — privately first, so you're never put in an awkward spot with a brand whose product you're holding. 💛 And a question for everyone reading this: was there ever a post you wanted to write but didn't, because no category felt right for it? Tell me what the post would have been about — that's how Product Talk and Tester Program just got made. 👇

UPDATE: everything from this thread is now live 🎉 You spoke, we shipped. Here's the list: 🏠 A real home dashboard — @Mariacasino asked why the site didn't know her. Now when you're signed in, the front page greets you with your testing status, your skin log streak, and what happened while you were away. (If you're not testing yet, it shows you how to start.) ✅ Mark all as read — also @Mariacasino. It existed but was invisible. Now it's a proper button at the top of the notification bell. 📋 Compact list view for the routine — @Mariacasino again (3 for 3!). Tap the list icon next to "Share routine" to see your whole shelf as a scannable list instead of photo cards. It remembers your choice. 🫙 Finished products get a home — @Mariacasino and @SaraO. both asked. Tap ✓ on any routine product, tell us how it was (😍🙂😕), and it moves to your "Past products" list instead of vanishing. Your empties are your skincare history now. 📸 Shelf audit takes 6 photos now (was 3) — thanks @SaraO. — and close-ups of individual products actually work better than one wide shot. ⭐ Points update live — @Vveronika, your activity score now moves the moment you do something, not once a day. You were never stuck; the number was just stale. Sorry about that one. 📦 Tracking numbers are now links — also @Vveronika. Tap the number on your status page for live transit updates. That page itself updates when you tap "Yes, it's here" — that's also what opens your review. 🗂 New categories — Product Talk 🧴 for finds, favourites and honest product chat, and Tester Program 📦 for parcels, deadlines and how testing works. Thanks @Elizabeth! Keep telling us what's annoying. This thread fixed nine things in three days — you four are basically the product team now 💛

Hi Paul — update on your parcel! The brand called Korea Post directly and here's where things stand: Tracking shows it arrived at the US international exchange office (Chicago) on Aug 13 and hasn't been scanned since. Korea Post says a parcel sitting at that facility is not considered lost at this stage — that particular region is known for slow processing, and parcels regularly sit there for a while before moving again. What's already been done: an investigation request has been filed with the exchange office, and Korea Post is monitoring it. If there's still no movement by tomorrow, a formal trace goes in. So the ask is: please give it until the end of this week. And the important part — if it does end up declared lost, the brand will reship your parcel right away. Either way, you're getting it. 💛 We'll update you as soon as the trace comes back or the tracking moves.

@Adele found it — and fixed it, thank you! 💛 Phone photos were too big for one of our servers' limits, so large shots bounced and smaller ones went through — that's why retrying "eventually" worked. Photos are now automatically resized in your browser before uploading, so they go through first time, every time, and upload much faster on mobile data too. (Fun fact: your report also made review photos and avatars faster for everyone.)

@Viivihnogueira done! 💛 Your daily log now takes up to 3 photos — front and both sides, exactly for cases like yours. Tap "Add angle" after your first photo. Both sides of your chin get their history now. (Your calendar grid still shows one photo per day as the cover — but all angles are saved and shown when you edit that day.)

Maria — your INCI investigator idea is live as of today 🔬 Open your routine page: there's a new "Your actives" panel. Paste any product's full ingredient list (products from our catalogue attach theirs automatically), and it counts overlapping actives across your current steps — exactly your example: "Niacinamide · 3." It also gently flags when several exfoliating/renewing actives (acids, retinoids, enzymes) sit in one routine. One honest boundary: it's planning information, not medical advice — your skin and your derm always get the final word. Thank you for proposing this so clearly; it made building it easy 💛

I am so glad to hear that! Please keep bothering us whatever you want! It will definitely make better product :)

Hi Paul — you were right, and thank you for flagging it! 🙏 Comments on face-offs you created weren't sending notifications — a leftover from before members could propose their own face-offs. It's fixed as of today: you'll now get a notification whenever someone comments on your Face-Off. (Past comments won't notify retroactively, so it's worth a quick peek at your boards.) And thanks for the kind words about the site 💛

Hi Paul, thanks for checking in — no bother at all! Sorry to hear that happened — that's definitely not what should've shown up. To help us sort this out quickly, could you tell us: What did you actually receive instead of the Facial Essence? Was it clearly a different brand's product, or something similar-looking but mislabeled? Any photos of what arrived (and the packaging/label) would help us figure out what went wrong. We'll look into it with the brand once we know what happened. Thanks for your patience!

Hi Paul, Update on this — we checked with both brands. Kiera confirmed they only entered tracking numbers today, and some of those parcels have actually already arrived — so it looks like that explains the mask you received (that was Kiera's shipment). And for SI NEROLISA, the brand has now corrected and re-uploaded the tracking number on their end for your actual Facial Essence order, so that should be on its way properly now. Thanks so much for flagging this and for the photos — really helped us sort out what happened! Let us know once the Facial Essence arrives.

Hi! Both of these are live now 💕 Tap the pencil on any product in My Routine and you can swap its photo and change its step. Your routine sorts by step — cleanser, toner, serum, and so on — so moving something into the right step is what puts it in the right place in the list. If a product landed in the wrong one when you added it, that's now a two-second fix instead of delete-and-re-add. For photos, you can upload your own, replace one that came out wrong, or remove it entirely. It goes up through CYoung so it works everywhere your routine appears, including when others browse routines. One thing I haven't done yet: reordering items within the same step. If you find you still need that after tidying things up, tell me and I'll add it. Thank you for asking — this is exactly the kind of thing we want to hear 💗