You asked, so we changed it: devices, photos, and what people really thought

Both of these are done 💕 Trials take three photos now, before and after. Same as your skin log — front and both sides, so the angles actually line up when you compare. You can remove one too, if an angle comes out badly. And the skin log has more to choose from: oiliness, redness, pores and texture, alongside the four that were already there. You were right that oiliness wasn't covered — it isn't the opposite of hydration, plenty of skin is oily and dehydrated at the same time. We went with letting you pick rather than running a poll, because the thing you want to check changes day to day. All eight sit collapsed under "Track more details", and you open the two or three that matter today and leave the rest shut. Nobody should have to rate eight things every morning. Thank you for keeping these coming — the multi-photo skin log was yours too, and it's used by a good number of people now 💗

You're right that it was confusing, and thank you for saying so — it's changed. The question now answers in words instead of stars: No, Probably not, Only if cheaper, Probably, Definitely. Five stars on a yes/no question was the problem. Nobody could tell what three stars meant, and you shouldn't have to guess. We kept five options rather than going to yes/no, and here's the honest reason. Looking at the reviews so far, more than half of you land somewhere in the middle on this one, and it's the only question where low scores show up at all — testers are far more careful with this one than with "does it work". "I liked it, but not at that price" is the single most useful thing a brand hears from us, and yes/no would turn that into a flat no. That's a worse outcome for you too, because the honest middle answer is what gets a product reformulated or repriced rather than just rejected. So: same five levels, but they now say what they mean. Hopefully that gets you the clarity you were after 💗

@hazelmoss @Paul Thank you both — this made our morning. Paul, "it all happened while I was asleep" is going on the wall. That's the goal: you log, you sleep, the tool gets better. Keep telling us what's clunky. The things that annoy you are the roadmap.

Thank you for this — it's exactly the kind of feedback that makes the log worth building, and we're doing all three. AM / PM split is live first. Used today stays one tap, and once it's on you'll see small AM · PM toggles under it. Pick one and the tick becomes "Used AM" or "Used PM"; pick both for an active in the morning and again at night. Retinoid nights vs. barrier rest nights will finally be distinguishable. Month at a glance is right under your routine now: how many times you used each product (with the AM/PM breakdown), how many days, and how many days each active actually touched your skin — niacinamide 20 days, retinal 14, that kind of thing. If two products carry the same active, a day still counts once. Metric highlights are in the same card under "Your skin this month". Once you've logged a metric on 10 or more days in a month, it shows which one struggled most and which one swung the most. Under 10 days it tells you how many more to go rather than guessing from too little data. One thing we deliberately left out: the card gives you the numbers, not a verdict on whether 14 retinal nights is too many. That's yours to decide, ideally with someone who knows your skin. Keep the ideas coming — this one shaped the feature.

I am sorry about delaying! I missed this reply :'( First, the button you were looking for was there but hidden: tap the ✓ on a product card and the little "Added by mistake? Remove" link was at the bottom of that dialog. Nobody was finding it, so as of today it's a proper red "Never used it — remove" button in the same place. Finished it? Pick a verdict. Never used it? Remove. Second, why you had three Isntree toners in the first place: every Shelf Audit run was adding what it recognised, and it treated "Pure Cleansing Oil" and "PURE OIL" as two different products. Fixed — an audit now skips anything that's already on your shelf under a different spelling. If you'd rather not click through the duplicates yourself, reply with which ones to keep and we'll tidy them for you.